Commercial Exchange: Customer success and retention
We recently hosted a Commercial Exchange on customer success and retention for our portfolio companies. A recent Forbes article declared that ‘retention has dethroned acquisition as the primary means to achieve long-term growth and high valuation’. To discuss this, Jonathan Battye, Inflexion's Commercial lead, was joined by Dan Steinman, a globally recognised thought leader on the topic, and Marc Talbot Global Head of Customer Success at Inflexion portfolio company Chambers and Partners.
In the session, the speakers discussed why customer success is so important for driving customer value, and the practical steps to think about to unlock further opportunities for businesses.