O'Neill Patient

O’Neill Patient is the UK’s leading B2B tech‐enabled provider of property and remortgage conveyancing services. Inflexion invested in ONP in July 2019 through its dedicated mid-market fund.

Sector

Business services
Headquarters

Stockport, Cheshire
Fund

Buyout
Investment date

July 2019
Status

Current

The company

Established in 1987, Stockport‐based ONP processes over 88,000 transactions per year for residential property purchases and remortgages. The firm markets its services through its strong relationships with panel managers, mortgage brokers and banks, whose referrals make up around 90% of ONP’s businesses. The firm utilises a sophisticated case management technology which enables it to offer market‐leading service and efficiency, supporting unparalleled customer service, quality and turnaround times.

The Inflexion difference

Inflexion is helping ONP grow through M&A and supported the acquisition of Grindeys, a specialist conveyancing business, immediately after the initial investment. Our in-house digital team are working with ONP to accelerate innovation in its existing technology platforms to deliver service improvement for clients.

I’m extremely proud of the continued excellence ONP has delivered in this evolving industry. Our use of technology to enhance the client experience has given us an edge, one which we look forward to developing with Inflexion’s impressive in‐house digital team to continue to innovate in our market and deliver an exceptional service at scale to our clients.

Sue Brown,

CEO, O'Neill Patient